Política de envío

Get Free US Delivery on order value $299+(Please use code: FREE-SHIP at checkout to have the discount applied to your cart. This offer is for small parcel shipments only, i.e., UPS & FedEx etc.) 

Oversize items (e.g., LTL and Air-borne shipments) are excluded from our Free Shipping Offer. The Freight is normally calculated based on several variables such as weight, size and delivery location.

In general, after an order's been placed on our site, we start processing it immediately and ship it out within 1-2 business days..The estimated shipping transit time is between 2 to 9 business days (Small parcel shipments only). Custom orders may take up to 4-16 weeks to make & arrive)

 

How will the item(s) I order be delivered?

When an item that weighs 150lbs or over, LoftyRugs.com may choose to deliver your item through a freight delivery. The freight trucking company driver will usually contact you within the 24 to 48 hours before the delivery is made. In case of Threshold Delivery, the items you ordered will be taken off the truck and carried into the threshold of your house by the delivery personnel.

 

UPS Standard Ground Delivery

(UPS is our preferred carrier for all small parcel shipments. Estimated delivery time between 2 to 9 business days)

When we say Ground Delivery, we make reference to the UPS Standard Ground Delivery e.g., shipments usually under 150lbs.

 

Threshold Delivery (Estimated delivery time between 3 to 12 business days. LTL Freight shipments only)

With our Threshold Delivery, you can be sure that your order will arrive in front of your door or the door of your garage, according to your preferences, while having the entire order insured during shipping. Once the truck with your items arrived at the mentioned location, the delivery personnel will unload your items from the truck and take them to the front door of your house or garage, to allow you to take a good look at them. Do note that going up stairs is not included in this type of delivery. Also, the items will not be delivered as mentioned if the delivery unit can not pass through the entrance of your property. In case the doors must be uninstalled from their hinges to complete the delivery, you will have to support additional fees. Also, the delivery does not include the installation of your items. Please do contact us at 877-922-7294, a toll free number, if you have further questions about the delivery or e-mail us at loftyrugs@gmail.com

 

White Glove Delivery (estimated time between 3 to 12 days. LTL shipments only)

This type of delivery services is the most suitable in case you want to order overweight or large items, although anyone can opt for it if this appears the best solution. During shipping, you items will be fully insured, while you will have them delivered to the preferred room inside your house, which must be on the first floor. Before accepting the delivery, please do inspect it. Also know that the materials used for packing will be collected, as much as possible, by the delivery team (still, this service may not be available in some areas). You need to have in mind that the delivery won’t be able to be completed if the unit won’t manage to fit through the door. If the hinges of your door have to be removed in order to make the delivery, you will have to support additional fees. Also, if you want to have the items delivered at a different floor, other than the first floor, you will have to pay $25 per floor. Installation services are not included in the delivery fee. Please call us at 877-871-8726, a toll free number, in case you need more info about the shipping of your order or e-mail us at loftyrugs@gmail.com

Please have in mind the following:

You will be called by the delivery company prior to the delivery, so they will give you info about the time and date of the delivery; 
Your items will be shipped directly from our warehouse to the designated destination; 
The truck will be equipped properly with mechanism that will allow heavy items to be safely lowered from the vehicle; 
The items are accompanied by a comprehensive physical inspection form, just in case there are any issues;

The items will be placed in your home as specified by you;

The packing materials will be removed off your products;

This type of delivery is available only if the shipped unit can fit through your door. If it doesn’t, you will have to pay an additional fee;

If you need Expedite Shipping, it can be done but only if you make a request for it. To make a request for an Expedite Shipping (within 3 days or 4 days Delivery) contact us at loftyrugs@gmail.com and we will be more than glad to help you.

Some orders may incur additional shipping charges due to the make of the product and the care it takes to deliver them safely to your place. We will notify you if additional fee is required to ship your product. There is a $95 charge that may apply to your account/invoice after you missed your delivery at the appointed time and the driver had to reschedule it.

Please inspect your merchandise carefully upon delivery before co-signing the BOL/delivery receipt with the driver. If you see the box(s) damaged,open or cracked, let the driver know right away and mark the error on the slip. Please take the photographs of the damages and let our Customer Service Staff know immediately. Please note, we will not be responsible for any damage claims after you check the merchandise satisfactorily and find no error with the item(s) at the time of delivery.

 

International Orders

We mainly ship to the US, Canada & Mexico. Shipments to all other regions will be considered on a case-by-case basis after assessing the risk factors that may be associated with the transaction. We apologize for any inconvenience it may has caused you.

Have questions?

Please just reach out to our Support Team at loftyrugs@gmail.com or call 1-877-922-7294

 Refused-On-Delivery

Please keep in mind, if an order that you legitimately placed on our site is refused or denied at the time of delivery without a valid reason or you stop the package with the carrier that is already in transit, you will be subject to pay the total cost of the shipping plus 20% restocking fee. We may also choose to send the refused-on-delivery order(s) back to your address on our own discretion. The buyer will be responsible for all shipping charges for refused-on-delivery items.